IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition
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The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.
This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
| SKU | 978940180701C |
|---|---|
| Domains | IT Management |
| Standards | ISO 20000 |
| Language | English |
| Product Type | Books |
| book length (niet gebruiken) | 0 |
| Book Width | 17.2 |
| Book Height | 24 |
| Publication date | Oct 26, 2020 |
| Author | Dolf van der Haven |
| Weight | 1.000000 |
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